Customer service

You can contact us for any matter, by e-mail or phone (during business hours). Our customer service is at your disposal 24 hours on 7 days available, the number is printed on your transfer document. If you have questions about a previously made reservation, want rebook your trip? Flight times change?

The posting of transfer for the most popular routes are available online. It may happen that a desired route may not be among them. If desired, a transfer could be arranged. Send us an e-mail with the details of the required service to:
or with our Contactform

Contact Details
Use at your request below contact information. We try to answer e-mails as soon as possible, in individual cases, this may take up to 24 working hours. Please note that our service can be only in German, English and Turkish:

UK:          +44 1223 790179
Turkey:    +90 534 4410807
Germany: +49 5161 7092800
Spain:      +34 966265085
Fax:         +49 5161 8063039

7/24 Customer service number are on your booking confirmation.

Mo-FR 08:30 - 21:00 | Sa & Su 09:00 - 19:30 (CET)